1. How do I change my session timeout in Atlas?

1. Log in to Atlas
2. Click the "My Account" link at the top left of the screen
3. Select the dropdown menu and set to desired timeout
4. Click the "Save Changes" button at the bottom right of the screen

2. How do I turn off the security certificate error in Atlas?

1. In Internet Explorer, click on the Tools menu and select Internet Options
2. In the Internet Options dialog, click on the Content tab
3. In the Certificates section, click the Clear SSL State button
4. Click the OK button in the confirmation dialog. This confirms that you have cleared your SSL cache.

If this first step does not work, use the following temporary fix:

1. In Internet Explorer, click on the Tools menu and select Internet Options
2. In the Internet Options dialog, click on the Advanced tab
3. In the Security section, uncheck the 4th, 5th and 6th options highlighted below:
4. Click the OK button in the confirmation dialog
5. Restart Internet Explorer

3. Why can't I use any applications in Atlas? Why is Atlas not setting my cookie?

• In Atlas, you must set your "My Atlas" tab to the default tab (on the far left).
• The cookie is set in this tab
• If you do not have this tab set from the Content/Layout menu as your first tab on the far left, the cookie will not be set

1. To set the "My Atlas" tab to the default tab (far left), click the Content/Layout link on the top left of your screen in Atlas
2. Use the arrows on the tabs to move any tabs that are to the left of the "My Atlas" tab over to the right
3. Make sure that your "My Atlas" tab is the first tab from the left

4. How do I create/remove an Auto Forward in Atlas?

1. Log in to Atlas
2. Click the "Email" link at the top right of the screen
3. Click the Options tab in the pop up window
4. Click the Auto forward link
5. Type in your forwarding email address in the email field and click OK
6. If you are removing a forward, delete the email address and click OK

5. Why can't I connect to Atlas email with Outlook or POP3?

1. Valencia does not currently support POP3/SMTP connections through the Atlas system.
2. OIT recommends using the auto-forwarding tool in Atlas to forward your Atlas email to your personal account.

6. My ______ tab is missing in Atlas. Who do I contact?

7. I receive this message when trying to access a secure link in Atlas: Error Code: 502 Proxy Error. The specified Secure Sockets Layer (SSL) port is not allowed.

Network Access Message: The page cannot be displayed
Technical Information (for Support personnel) Error Code: 502 Proxy Error. The specified Secure Sockets Layer (SSL) port is not allowed. ISA Server is not configured to allow SSL requests from this port. Most Web browsers use port 443 for SSL requests.

• This error is from your Internet Service Provider.  The pages your accessing are SSL encrypted and on port 9090. 
• Your Internet Service Provider has the port blocked. 
• There is nothing we can do on this end; however, you may be able to get your Internet Service Provider to open this port. 
• Other than what is listed, you can always use a campus computer.

8. I have been locked out of Atlas. What now?

If you try to log in to Atlas three times in a row unsuccessfully, you will be locked out of Atlas. Please try the following:

9. MY COURSES: How do I email all the students in a single course at once?

10. MY COURSES: I teach multiple classes of the same course. How do I email them all at once?

If you have multiple classes of the same subject and need to email them all at once instead of one class at a time, use the following steps:

1. Open your courses under the My Courses tab using the link in the My Courses channel.
2. Click the My Consolidated Courses link at the top right of the screen.
3. Check the boxes next to each of the classes that are the same or the classes that you want to send an email to all at once, then click the "Create" button.
4. When you get to the consolidated course screen, you must create a consolidated course name and consolidated course title. You will reference these names later when you use the consolidated courses later.
5. Verify that the courses you want to consolidate are checked, then click the "Create" button.
6. Once you are finished creating the consolidated course, you access the consolidated course list by using the My Consolidated Courses link at the top right of the My Courses area.
7. To use the consolidated course, simply click on the consolidated course you created and you can use it the same way you use one course. Any changes, emails, or announcements, etc. will be reflected in all courses in that consolidated course.

11. MY COURSES: My student is not receiving my emails through My Courses tool OR student is reporting that they receive the error message "Student has been deleted by instructor."

1. Please report this issue to the Help Desk x5555
2. This is a known issue and must be repaired by OIT.

12. MY COURSES: I am unable to send email to my class at all or access the course link under My Courses (course title link).

1. Go to the My Courses page.
2. Click on the EDIT button next to the class.
3. Check to make sure your class homepage is set to the default homepage. See screen shot below:

13. Secure Web Browsing and Frame-Based Web Pages

Security may be operating without displaying any security icons (or Firefox may show the "red-slashed lock" icon) if only part of a frame-based page is employing security. You can verify the security of a page within a frame by opening it in a new browser window. Both IE and Firefox allow you to open a link in a new window by right-clicking on the link and selecting that option from the pop-up context menu. When a secure page is open in its own window, instead of being viewed within a frame, you can then see the security icons provided by your browser as well as the "https://" secure protocol prefix in the URL string.

14. How to use the Atlas directory to find other Atlas contacts.

1. In Atlas, click on the email button to bring up the email window. This is located near the top right of your screen.
2. Click on the compose link to start a new email.
3. Then click on the Address button next to the To: field.
4. You will see a drop down menu labeled Address Source. Click on the drop down menu and change it from the Personal Address Book to the Atlas Directory.
5. Type in the first or last name of the person you want to email in the "that includes" field and click the search button.
6. You will see a list of possible users that you are searching for in the results.
7. If you don't see the person you are looking for at first, you can use the drop down box that displays the first three letters of the last name for each page to narrow your search. Or you can use the page box to type in the number of the page you think the person may be located.
8. Once you find the person, simply click on the To, Cc or Bcc link next to their name to add them to the field of your choice.
9. Finally, click the OK button at the bottom and this person will be populated in the appropriate field.