| |
Business Office
Frequently Asked Questions
This list of frequently asked questions is a collection
of inquiries expressed by parents and students throughout the years.
In a collaborative effort of staff, administrators, and faculty,
they were designed for the student to learn more about the processes
in the Business Office. We trust this list will respond to your
needs and avoid your having to wait in long lines at the college.
We wish you the best of success in your journey through Valencia
Community College.
Sincerely,
The Business Office staff
Payment Questions Please note: If there is any balance remaining
on your account, after the last day to pay, and arrangements have
not been made to defer your fees, you may be deleted from ALL registered
course work.
-
When is the last day to pay for classes?
Refer to the current Payment/Refund Dates in the course
schedule and our website
http://valenciacc.edu/finanserv/dates.asp for the last day
to pay. You may pay through your Atlas account.
- How can I pay for classes?
You can:
- Access your Atlas account through the internet: http://atlas.valenciacc.edu
Log into Atlas. Click on "Student Services"; Click
on "Account Summary and Tuition Payment Options";
Click on "Submit your Credit Card Payment Online"
or "Sign up for a TIP Payment Plan."
-
Mail your payment to address: Post Office
Box 4913, Orlando, Florida 32802. Make sure it will be
received (not postmarked) prior to the last day to pay.
-
Pay in person at any of the Business
Office locations. Our drop box can be used for after hours
payments.
- Where can I find out how much money I owe the college?
You can get that information on your Atlas account.
http://atlas.valenciacc.edu
- I'm a parent and I want to pay for my child's classes
before he/she loses them. However, I don't know his/her student
identification number. How can I pay?
Payment is the responsibility of the student. Due to federal regulation,
the college is unable to release information without the students'
permission. For further details, click on the following link:
http://www.ed.gov/offices/OM/fpco/ferpa/
The student can come into any campus Business Office and we can
look up the student's identification number by name and birth
date
OR
The student can login with his/her password to pay on his/her
Atlas account on the internet.
- I know my tuition check has been returned, and I want to pay my
tuition now so I will not lose my classes (Valencia shows no record
of this check being returned).
Wait for notification from Valencia before you proceed to pay
for your classes. Checks are automatically redeposited by our
bank. If the check is returned to us, we will void the initial
payment and send you notification of when the account must be
settled. There will be an additional charge for the returned check
added to your account, and you must pay either by credit card
or cash. No personal checks will be accepted for payment of this
debt.
- What is the last day for me to drop classes and get a 100%
refund?
Click here to view current schedule for payment and refund dates
http://valenciacc.edu/finanserv/dates.asp
- I registered for classes on the Internet and the charges are too
high. Why?
In-state fees are $69.69 per credit hour and the out of state
fees are $261.95 per credit hour. Any special fees associated
with a class are designated by the department and the amount is
listed in the college catalog
by the course description. You can learn more about the fee
schedule by clicking on the following link. http://valenciacc.edu/finanserv/fees.asp
If you are attempting a class for the third time, you could be
getting charged the full cost of instruction. If residency is
your problem, you must visit your campus records office for clarification.
- Why do I have to pay a Financial Aid fee if I don't get Financial
Aid?
All students pay these fees. They are mandated by the State of
Florida legislature. Go to
http://www.leg.state.fl.us/statutes.
Title XLVIII Chapter 1009-23. See #8A (Financial Aid).
- Why do I have to pay Student Activities fees? I don't participate
in any clubs.
All students pay these fees. They are mandated by the State of
Florida legislature. Go to
http://www.leg.state.fl.us/statutes.
Title XLVIII Chapter 1009-23. See #7 (Student Activities).
- What forms of payment are acceptable for payment of classes?
Valencia Community College accepts cash, American Express, Discover,
MasterCard, Visa, money orders and personal checks. Checks must be
made payable to Valencia Community College.
- My employer wants to pay for my classes. What do I need to do?
If all or part of your tuition is being paid by an approved external
agency (ex. Vocational Rehabilitation or Workforce of Central
Florida), you must present your current term form of authorization
(letter, voucher, etc) within the payment timeframe (see Payments
and Refund Dates at
http://valenciacc.edu/finanserv/dates.asp). If
your employer is not an approved agency, they will need to contact
Valencia's accounts receivable department to set up an agreement.
- Can I leave my payment through the night deposit drop box and
still be on time?
Yes, if the payment is placed in the drop box on or before the
payment due date deadline and before the end of the business day.
Refer to the Business Office hours of operation at your campus.
- If I register late, what is the charge?
The late fee charge of $25.00 is charged if you initially register,
re-register due to course deletion, or add a new class to your
schedule during late registration.
- My employer needs a detailed receipt of classes paid. Where can
I get one?
It can be requested through any campus Business Office.
TOP
Payment Plan Questions
- Where do I get a VA deferment?
Visit the Financial Aid office at any campus.
TOP
Third Party Payments
- I have Florida Pre Paid College Plan. What do I have to do?
The Florida Pre Paid College Plan will cover your fees automatically.
After registering for classes, please check your Atlas account
to ensure that the charges were covered by the Plan. If
not, please visit the Business Office. Your fees will
be credited automatically. Call 1-800-552-4723 for more
information or visit their website at http://www.fsba.state.fl.us/prepaid/
- If I have Florida Pre Paid, why do I have to pay anything?
The first plans issued for Florida Pre-Paid did not cover the
student activity fee which is $5.63 per credit hour nor did it
cover any special fees. If you have any question regarding your
Florida Prepaid program, contact 1-800-552-4723 or you may visit
their website at http://www.fsba.state.fl.us/prepaid/
- Vocational Rehabilitation is paying for my classes. What do I
need to do?
Your counselor should submit your authorization form to Valencia's
accounts receivable department to credit your account. Check the
account balance page of your Atlas account to ensure proper credit
has been given. You may also visit the Business Office at any
campus.
TOP
Holds
- My records have a hold that prevents me from registering. I want
to go back to school and register. What do I need to do?
On your Atlas account, you can view the description of any holds
that you may have. Contact the originating office that placed the
hold and speak with them directly. However, you must settle any
financial obligations before you will be allowed to register. You
can pay online via your Atlas account if your account has not be
submitted to a collection agency. If your account has been
submitted, you would need to pay the collection agency directly.
- Will my hold be removed if I pay my debt through Atlas?
Financial related holds are removed from your account over night
by paying online through your Atlas account. However, you may
also email the Business Office at businessoffice@valenciacc.edu
(Please be sure to include your student identification number
in your e-mail) or visit your campus Business Office to have the
hold removed from your account.
TOP
Refunds
- When can I expect a refund if I dropped my course/s on or before
the deadline?
Please verify your address in your Atlas account or with the Answer
Center. If payment was made in cash, check, money order, or credit
card, the student will be refunded by check. Refer to the current
class schedule or visit our website http://valenciacc.edu/finanserv/dates.asp
for anticipated refund dates.
- Do I receive a refund when I withdraw from a course?
No, to receive a refund you must drop your course/s on or before
the advertised add/drop deadline. If you withdraw from a class
you are still responsible for any amount due on your account.
TOP
1098-T Tuition Payment Statement Questions
- What is the 1098-T Tuition Payment Statement?
This form breaks down your payments for tuition during the calendar
year and can be useful for your tax preparation.
- When will I receive the 1098-T Tuition Payments Statement?
It will be mailed to the address you have on file at the college
annually on or before January 31st.
- I did not receive the 1098-T. Will you reissue it?
The 1098-T form can only be reissued during the current year. You
must request one in your campus Business Office.
- Am I eligible to receive the Hope credit or Lifetime Learning
credit?
Contact your tax professional or IRS. Or visit this website
http://www.ed.gov/inits/hope/
for more information.
Please note: You are
responsible for payment for all classes not dropped
from your schedule by the Drop/Refund Deadline listed in
the
Important College Calendar Dates section
of the catalog and in the Credit Class Schedule.
Non-attendance in any course(s) will not qualify you for
a waiver of your financial responsibility for the course(s). If
you do not pay by the specified date and time, you may lose all
of your classes. It is your responsibility to review
your account with the college.
TOP
|
Students 
